Legal notice

6. Legal Notice

6.1. These General Terms and Conditions (hereinafter the “Terms and Conditions”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations between entrepreneur Klára Popelková, registered in the Trade Register, Company ID No.: 09459707 (hereinafter the “Seller”), and another natural or legal person who places an order for goods from the Seller (hereinafter the “Customer”), (the Seller and the Customer together also referred to as the “Contracting Parties”), concluded through the provider’s website interface www.klarapopel.com (hereinafter also referred to as the “website interface”).

6.2. The Seller enables the Customer to become acquainted with the Terms and Conditions at www.klarapopel.com before confirming the order.

6.3. The products offered are manufactured after the order has been placed. The final appearance of the product may differ slightly from its display on the screen depending on device settings, the technology used, and the manufacturing process.

6.4. Relationship with Shopify

6.4.1. The Seller carries out its business activities in cooperation with the Shopify platform.

6.4.2. Shopify is not responsible for the products or their delivery.

6.4.3. All contractual relationships arise exclusively between the Customer and the Seller.

6.5. Governing Law

6.5.1. These General Terms and Conditions are governed by the laws of the Czech Republic.

6.6. Amendments to the General Terms and Conditions

6.6.1. The Seller reserves the right to change or amend the wording of the General Terms and Conditions at any time.

6.6.2. The current version is always available on the website interface.

6.6.3. The General Terms and Conditions effective at the moment of conclusion of the purchase contract on the website interface shall always form part of the purchase contract.

6.7. Out-of-Court Consumer Dispute Resolution

6.7.1. In the event of a consumer dispute between the seller and the buyer that cannot be resolved by mutual agreement, the buyer has the right to contact the Czech Trade Inspection Authority (www.coi.cz), which acts as the body for out-of-court consumer dispute resolution.

7. Rules for Returning Goods

7.1. If the customer validly withdraws from the contract, they will receive instructions for returning the goods from the seller after contacting the seller by e-mail, including the return address.

7.2. In the event of withdrawal from the contract, the Customer shall bear the direct costs associated with returning the goods.

7.2.1. The amount of these costs depends on the chosen return method and the place from which the goods are returned.

7.3. The Customer is obliged to send the goods to the specified address without undue delay, no later than within 14 days from the date of withdrawal from the contract. The time limit is deemed to be complied with if the goods are sent before the expiry of the 14-day period from withdrawal from the contract.

7.4. In the event of a justified complaint concerning defective goods, the seller bears the transport costs. In all other cases, the customer bears the transport costs.