Refund policy

1. Refund Policy

1.1. Withdrawal from the Contract

1.1.1. The customer may withdraw from the contract without stating any reason within 14 days from the day on which the customer receives the goods from the carrier, unless a statutory exception to the right of withdrawal applies in the given case.

1.1.2. The withdrawal period shall be deemed observed if, before its expiry, the customer contacts the seller at the following e-mail address: klara.popel.studio@gmail.com and provides:

  • a statement that they wish to withdraw from the purchase contract for the goods,
  • the date on which the goods were received,
  • the customer’s first and last name,
  • the customer’s address,
  • the date of withdrawal from the contract,
  • the order number or other information identifying the order,
  • the customer’s signature, if the withdrawal is made in paper form.

1.1.3. If the customer withdraws from the contract, the Seller is not obliged to refund the received funds to the Customer before receiving the returned goods from the Customer or before the Customer proves that the goods have been sent back to the Seller.

1.1.4. The funds, including delivery costs, shall be refunded in the amount corresponding to the cheapest delivery method offered by the Seller.

1.1.5. The Customer is liable to the Seller for any reduction in the value of the goods resulting from handling the goods in a manner other than that necessary to become acquainted with the nature, characteristics, and functionality of the goods.

1.1.6. The right to withdraw from the contract does not apply in cases stipulated by law, in particular in the case of goods customised according to the customer’s wishes or for the customer’s person, provided that the conditions of the relevant statutory exception are met.

1.2. Complaints

1.2.1. In the event of a justified complaint, the customer is entitled to have the defect remedied. Given the nature of the goods offered, repair is generally not realistically possible, and therefore the complaint will usually be resolved by sending replacement goods. If sending replacement goods is not possible, the complaint will be resolved in another manner in accordance with applicable legal regulations, in particular by an appropriate discount on the purchase price or a refund of the purchase price.

1.2.2. In this case, withdrawal from the contract is not possible if the defect is insignificant or if the customer cannot return the item in the condition in which it was received.

1.2.3. The customer may exercise rights arising from defective performance only if the goods were already defective upon receipt from the carrier or if the defect arose because the Seller breached its obligations.

1.2.4. The customer has no rights arising from defective performance if the defect was obvious and the Customer could have been aware of it.

1.2.5. The customer is obliged to notify the defect without undue delay after becoming aware of it.

1.2.6. The customer must submit the complaint to the following e-mail address:
klara.popel.studio@gmail.com

1.2.7. For the purpose of handling the complaint, the customer is required to provide:
1.2.7.1. the order number,
1.2.7.2. a description and reason for the issue,
1.2.7.3. a photograph of the goods concerned.

1.2.8. In particular, the following shall not be regarded as grounds for a complaint:
1.2.8.1. an incorrectly chosen size by the customer,
1.2.8.2. a change of mind by the customer,
1.2.8.3. subjective dissatisfaction without a demonstrable defect,
1.2.8.4. common differences in colour rendering caused by screen settings or the production process, unless this constitutes a defect.

1.2.9. The customer is not entitled to an exchange of goods due to an incorrectly chosen size.

1.2.10. Any exchange is possible only upon prior agreement and at the customer’s expense.

1.2.11. Complaints will be resolved without undue delay, no later than within 30 days from their submission, unless the seller and the customer agree otherwise.